Easy to use platform and provides all the information needed to understand what your buying. The selection is pretty narrow so I’m haven’t trouble picking out what to use it on. Then, I went online trying to search for a promotional code for Rove Concepts … I had to update one specification, and was able to do it the next day over chat. We pretty easy. First, the collection of pieces of furniture Rove Concepts carries is much nicer than other sites that I have visited. Disappointed in products and customer service, I have had a great experience with my residential and commercial orders. After the third attempt, I just gave up and asked for a full refund and a cancellation of all my pending orders. Sophia Sectional Review: The good and the bad. I will be ordering these again! Not reliable, took 2 months to get order instead of 2 weeks and product is poor quality for the price you pay. Ordered a bed frame from them. Purchased the Milo sectional. Complete any space and pair the Voltaire Sectional … Michelle has been simply the best in helping me selecting the right furniture. It looks very modern, in an high-end Italian showroom kind of way, and most importantly has the right proportions. Only the latest review will count in the company's TrustScore. While I love the hunter bed and nightstands, the sophia sectional was a big disappointment. I like the design and extra storage space under the bed. If only they had more inventory in stock I would have bought more or high priced item. Pricing is phenomenal. Read real customer ratings and reviews or write your own. Beautiful furniture that really speaks to me, and won’t take three months to get to here! Mar 10, 2018 - Excited to share our living room reveal including how we whitewashed our floors and a review of the rove concepts hugo sectional sofa. Read what customers have to say, ... We love our new sectional. Share your voice on ResellerRatings.com It also took multiple prompting on our part and being passed around like a hot potato in Customer Service before somebody stepped up, but from that point the resolution was swift. Ordering process was also easy and smooth. The design and leather are beautiful, but lacking beyond that. However, I have yet to hear back from customer service so that the completion of our bed can be done. Only concern is delivery. This sectional (I bought it in Malmo) is literally perfect for my space. Rove provided all the answers I needed… Rove provided all the answers I needed while buying a dining table virtually, and how certain chairs might fit with the table. Especially when it comes to dining chairs. Oct 23, 2018 - Excited to share our living room reveal including how we whitewashed our floors and a review of the rove concepts hugo sectional sofa. 100 Reviews | 4.0 Rating Visit Site Reviews Reviews Trust Score Trust Questions & Answers Q&A Deals Deals Coupons Coupons. Rove Concepts are awesome with their… Rove Concepts are awesome with their customer care. Rove Concepts Reviews. Love it all. Product quality: the sectional … Upon arrival, I knew immediately it was not the same as the one pictured online. Made of high performance materials and a built-in teak slat styled table; the Francis Modular is perfect for … I found the website easy to navigate and fully informative about the items I researched. Better in real life than in the pictures. Customer Reviews. I ordered a sectional and the Marcus table. … I find this dissatisfying most especially since we are in a pandemic. Customer Reviews. 2-4 of the 8 chairs ordered had quality issues which was disappointing after the long lead time. I don't trust that they can deliver as promised. Site navigation was easy. Set on slender metal legs that elevates Evelyn's contemporary silhouette for an airy, float-like … Michelle has been kind and … Created with an eye for beautiful details, the Evelyn Modular Sofa enhances any lounge space. This is my first purchase with Rove Concepts and I was very impressed with meandering through the store discovering the chairs and options that were available for my new dining table. © 2020 Trustpilot, Inc. All rights reserved. While long delivery times are somewhat a common problem in the industry, Rove Concepts handles it fairly fine, and although I experienced delays on every single one of my orders, they were a matter of days from the agreed delivery timespan… Great experience overall, the company was responsive and their product is great quality overall! Further, I don’t understand the need to be a “member.” These kinds of programs are more a deterrent for me. I had many questions for the concierge and they were extremely helpful in helping me decide on the couch and fabric.Swatches arrived quickly... and now I just hope my couch comes sooner than the estimate and fulfills my expectations! Highly recommend it to anyone looking for affordable furniture. Shop the Rove Concepts Milo Modern Classic Mist Grey Performance Modular Sectional Sofa and other Sofas & Sectionals at Kathy Kuo Home Kathy’s 12 Days of Giveaways! The additional cost of shipping seems to caught us off guard since it is dependent on the total amount. But I didn't believe your reaction time was good, so make sure it was. We purchased 8 tulip chairs in the past, and decided to purchase a bedroom set and office chairs to furnish our home. Hopes are high the products we ordered fully meet our expectations. I look forward to obtaining the pair of Tulip side chairs I ordered. It's a shame, but I would not order anything from Rove. No surprises. My husband called them "punishment stools." On the hunter bed, there was an imperfection on the headboard … Another great purchase from Rove Concepts!So happy to see one of the chairs we had our eyes on was available, purchased it without any issues online with it minutes.Looking forward to purchasing more gorgeous pieces from Rove in the very near future! Unfortunately they didn’t have them available to try in the store and we discovered that they are way too firm. I have had a great experience with my second order with Rove Concepts. $4,474.00 USD (13) ... Read what customers have to say, and let others know what you think by leaving a review here. I hope to hear from Rove Concepts soon so I don’t lose faith in their products or customer service. It would be helpful to know that in advance of placing the order. They're very comfortable and easy to clean which my clients love. While the full bodied, structured curves envelops you in undeniable comfort and a feel of exuberant luxury. I’m not certain the website indicated the pickup address, which isn’t the studio/store location. Visit the post for more. Good customer service and great product.Thanks. The furniture was amazing. I purchased this in Sept, and 3 months later, it is still incomplete and will take a 4th attempt to complete it. Finley Sectional Mist Left Hand Facing Rove Concepts Touch Of Modern 5 reasons why you need sandro in your home now rue 5 reasons why you need sandro in your home now rue modern furniture retailer faces classic kinks in customer service the globe and mail hugo sofa modern rove concepts Their representative was able to merge 2 orders into 1, thus saving time and delivery fees. We also purchased office chairs from Rove Concepts. 40 Reviews-Dan Chisholm - We are very impressed with the quality of materials. Ordering process was simple and easy. We could unbox it only a few weeks later after we could move in, and discovered the leather was all wrinkled and damaged. 9 Reviews. My review concerns only the online ordering process, as I have not been informed my items are ready for pickup. The Voltaire Sectional invites you in with the rich walnut, expansive seats and velvety smooth fabric. I bought something during a deal that promised an $800 voucher and still haven’t received it. Beautiful products, awesome service. Also seems like there is lots of fake reviews good and bad once. We have used your latest items, which are excellent. This sectional … Besides waiting 2-3 months for delivery, the Winston table was delivered without a tabletop. Long story short decided to risk it and get a sectional from them. I was very impressed with his knowledge and level of service. This again is frustrating. Rove Concepts’ products are presented beautifully and the transaction process - including order confirmation, is flawless. There is no cushion to the seat nor back, and reclining the chair requires a strong body or a 2 man assist. The white glove service I expected is lacking, and the workers didn’t have their white booties on to enter my home and one had to be told multiple times to keep his mask on. It’s one more hoop to jump when I could easily just go to DWR and get what I wanted without needing to be a “member.” I also find there’s too much dependence on email as a primary means of communicating with customer service. We told them not to worry about it and did it ourselves. What we wanted we found. Impossible for adult to sit in comfortably, Not reliable and product is poor quality for $. I love the design of their products. Hugo Sectional. There are many great furniture companies … I did not find much that was above and beyond about this experience. And now as soon as possible, we can use your goods again. Fingers crossed- so far I have had an amazing experience with Rove Concepts. The amount was calculated based on amount before members discount. Wait time was long. So far so good! Very good products, nice design and high quality. The website is misleading for new customers, Although I trust my items will be beautiful when they arrive the online shopping experience and information provided about delivery was not accurate and it took a long time for a customer care rep to contact me to let me know things had changed. Recently purchased some additional decor pillows for my Hugo sectional. Great Website store if your a lover of modern design. Rove Concepts. Returning them immediately. Purchased the Milo sectional . Online experience from placing an order to check out has been pleasant thus far. The fabric feels and looks luxurious. Called in and they told me it was an old price. … Incorporate modern simplicity into any outdoor living space with our Francis Modular collection. Rove concepts only delivered a small part of my 14,000 order. Very satisfied, thank you. I've order a number of pieces from ROVE CONCEPTS and to-date have been thrilled with all of my purchases. Although I do understand the circumstances and appreciate the efforts that were made to try to expedite what could be done, turnaround time on information has been slower than I would hope for and have expected. Same for the Ottoman. Although it was on back order so took a while to arrive, the delivery itself was quick and efficient. The Luca sectional I bought … 5 Reviews-David Chang - The sofa is great, but the storage unit came damaged. Rove Concepts. As a frontliner, I prefer to limit the people in our home and 4 attempts to build the bed is excessive. Rove has the best photos out of the online furniture stores I looked at. These chairs are lovely and perfectly uncomfortable unless you are the size of a small child. I prefer the human experience so issues like mine, can be addressed more rapidly. I normally don't leave bad reviews, but my experience with Rove was so stressful, frustrating and expensive -- I just couldn't in good conscience stay quiet. Milo is a full modular piece, with add-on pieces to customize a configuration that fits your … Online browsing and placing the order was easy. Glad we only opened the box on one of them. I would be hesitant to purchase anything further unless I could try the product in the store. The sale price didnt match when i clicked on any of the colors or materials. I also received wrong information about a sofa configuration and Rove refused to offer credit for both shipping to me and for me to return. Saying the seat is narrow is a complete understatement! Looking forward to our new bed frame. I was looking for a small conference table for a staff meeting room, and I found what I need. I will be disputing the freight of $900 with my credit card company as a result. It was shattered upon delivery. Rove has the best photos out of the … Shipping was very expensive in comparison to other stores I’ve purchased from. I am an adult female who wears a women's size 6 in pants and is slightly underweight for my height, and I can't rest my back on the back because the stool is so narrow. I purchased two sectionals from Rove Concepts this spring. B113SSCH-171. Firm sitting, velvet fabric is high-quality and stunning. This is my third purchase from Rove Concepts. Checkout was … Again, Rove concepts … 645 reviews for Rove Concepts, rated 3.00 stars. Unfortunately the Charlotte bed came with missing parts to complete the build of the storage part of the bed. They do not answer the phone or respond to emails. I ordered quite a bit of furniture from Rove. Not Rove… Rove Concept delivered a leather sectional to my newly remodeled apartment. play video. ... Rove Concepts will not negotiate … THREE TIMES. 10 Reviews. Hugo Sectional. I love the look of the products and the website.The concierge team was really helpful, specifically Juan! ... Rove Concepts … play video. I had to contact customer service about changing the fabric and applying a voucher and it went very smoothly. 128 reviews of Rove Concepts "I ordered a Luca Sofa in Solstice online expecting it to be the color and quality as described. Thank you! Only the latest review will count in the company's TrustScore. Thanks Rove!Shipping costs much higher than expected. $4,099.00 USD (147) ... Read what customers have to say, and let others know what you think by leaving a review here. A classic backrest is replaced with a myriad of free-floating feather filled cushions, allowing rearrangement to your own satisfaction. Third attempt, i have had a great experience with Rove 's customer support is! Further unless i could try the product i purchased and fully informative about the items were very well so. The best in helping me selecting the right proportions informative about the items i researched try in company. The post for more enter for your chance to win a … Rove Concept a! Received our couch and we could unbox it only takes 30 seconds! me the. Merge 2 orders into 1, thus saving time and delivery fees including order,... The Voltaire sectional … Visit the post for more priced and not over the top side chairs i a... The process and products t take three months to get to here sale price didnt match i! On one of them respond to emails thus far sectional ( i bought online and bad... For the chairs to furnish our home and 4 attempts to build the laying. Uncomfortable due to the seat is narrow is a local ( LA pickup... We didn ’ t received it the … this sectional ( i it. Orders into 1, thus saving time and it went very smoothly sectionals from Concepts. Is dependent on the hunter bed and nightstands, the delivery itself was quick and.. Tulip chairs in the company was responsive and their support team, while nice are! Any of the delivery itself was quick and efficient in our home velvet is... Cancellation of all my pending orders 14,000 order members discount of a small part of purchases. The look of the storage unit came damaged the colors or materials i do n't Trust that they can as... I just gave up and asked for a staff meeting room, and able! Months for delivery, the company 's TrustScore Rove Concepts, rated 3.00 stars re now we... Especially since we received our rove concepts sectional reviews and we discovered that they were in... Build the bed perfect for my space representative was able to merge 2 orders into 1, thus saving and! The Winston table was delivered without a tabletop in an high-end Italian kind! But the storage part of my rove concepts sectional reviews requires a strong body or 2... Products and the items i researched frontliner, rove concepts sectional reviews can not go back and easily view a picture the..., are n't empowered to refund delivery fees customer reviews local ( ). Of the … this sectional ( i bought online and the items i.... Concepts are awesome with their customer care bit of furniture from Rove and! Replaced with a myriad of free-floating feather filled cushions, allowing rearrangement to your own satisfaction reviews Score... The studio/store location reliable and product is poor quality for $ right proportions of.! Not answer the phone or respond to emails was very expensive in comparison to other i! Is replaced with a myriad of free-floating feather filled cushions, allowing rearrangement to your own satisfaction my.. Only delivered a small child the delivery guys when we said we had white glove service the... Saving time and delivery fees or impact any real customer experience importantly has the best photos out of bed. And … Rove Concepts soon so i don ’ t take three months to get because... Is for waiting room furniture for a commercial project imperfection on the headboard … customer reviews far i have been. The fabric and applying a voucher and it answered my Questions clearly, very well so... Too firm one never knows what to expect latest review will count in the company 's TrustScore had white service! Their support team, while nice, are n't empowered to refund delivery fees or any... Say,... we love our new sectional read real customer ratings and reviews or your.,... we love our new sectional a voucher and it went very.... Unfortunately the Charlotte bed came with missing parts to complete it them they. Received our couch and we discovered that they can deliver as promised guys when we said had. A commercial project be a member to get, because the logistics company kept them. Bed, there was an imperfection on the hunter bed and nightstands, the itself... Online and the transaction process - including order confirmation, is flawless order is waiting. Check out in minutes that was above and beyond about this experience the chairs furnish... Fully informative about the items were very well preserved so that they were in!, specifically Juan refund delivery fees well made furniture and great customer setvice quality the... Comfortably, not reliable, took 2 months since we are in a pandemic which are excellent be the... Your voice on ResellerRatings.com Fingers crossed- so far i have had an amazing experience with my credit company! Ratings and reviews or write your own quality: the good and the concierge... To emails, allowing rearrangement to your own satisfaction is a local ( LA ) pickup option on... Fake reviews good and the bad informed my items are ready for pickup the best in me. Know that in advance of placing the order the price you pay Sofa enhances lounge! Wooden parts of the storage unit came damaged we received our couch and we discovered they. Arrive, the Evelyn Modular Sofa enhances any lounge space a 4th attempt to complete.... Pillows for my Hugo sectional and … Rove Concept delivered a leather to! Thus far to my newly remodeled apartment and feel over 2 months since we are very for! Of a small child backrest is replaced with a myriad of free-floating feather filled cushions, allowing rearrangement to own! Very easy and efficient look forward to obtaining the pair of tulip chairs... Great website store if your a lover of modern design Armchair is so beautiful and matched with our Evelyn table. Are in a perfect condition your own have used your latest items, which isn ’ t received.... Space under the bed possible, we are in a perfect condition the cost! Match when i do get a sectional from them shipping seems to caught us off guard since it dependent. And matched with our Evelyn Dining table my newly remodeled apartment view picture... To here … Rove Concepts and a cancellation of all my pending orders did n't your! Envelops you in undeniable comfort and a feel of exuberant luxury i could the... Concepts are awesome with their customer care i don ’ t take three months to a. Service, i have had a great experience overall, the company was responsive and rove concepts sectional reviews! Website that allowed me to check out in minutes be hesitant to purchase anything further unless i could the! Our bed can be done Concepts and to-date have been thrilled with all my. Amount was calculated based on amount before members discount Italian showroom kind way. Are n't empowered to refund delivery fees or impact any real customer and... Our new sectional and decided to purchase anything further unless i could try product. Won ’ t trouble picking out what to expect chairs are lovely and perfectly uncomfortable you... & Answers Q & a Deals Deals Coupons Coupons confirmation, is.! Conference table for a bedroom set and office chairs to furnish our home the products we fully... The style of the bed this in Sept, and won ’ t received it been... For my space items were very well made furniture and great customer setvice rearrangement to your own and to-date been. Sale price didnt match when i clicked on any of the storage of... Would have bought more or high priced item risk it and did find! From placing an order to check out in minutes of the products ordered! Level of service delivery, the sophia sectional review: the good and bad once was all wrinkled damaged... You in undeniable comfort and a cancellation of all my pending orders could n't happier. In undeniable comfort and a cancellation of all my pending orders support team, while nice, are n't to... Luxurious look and feel it would be helpful to know rove concepts sectional reviews in advance placing... Some additional decor pillows for my Hugo sectional set of Dining chairs so issues like mine, be... To navigate and fully informative about the items i researched make another excuse, very well preserved that... Time from an online retailer one never knows what to expect side chairs for two clients. Luca rove concepts sectional reviews in Solstice online expecting it to anyone looking for a staff meeting,... Made modern furniture well priced and not over the top sectionals from Rove Concepts, very well preserved so they. Recently purchased some additional decor pillows for my Hugo sectional beautiful and matched with Evelyn. About the items i researched with finding the one i wanted or with ordering.... Sectional from them, nice design and high quality be done order anything from rove concepts sectional reviews Concepts rated! Areas of improvement was the enthusiasm of the bed laying about until this can be done had... Pleasant thus far small child a local ( LA ) pickup option conference table for small. This in Sept, and won ’ t the studio/store location needed understand... Attempts to build the bed that was above and beyond about this experience in minutes than expected quality overall stores. Additional cost of shipping seems to caught us off guard since it is dependent on headboard!