. Expect Excellence. But don't panic when a recruiter asks you this question—we've got your … It takes time and effort to gain a full appreciation of an employee’s strengths and weaknesses. Interpersonal skills 4. Work is not the same as it … All of that adds up to a lot of communication, both written and verbal, all of which must be accurate, efficient, friendly, and professional at all times. But… They are responsible for processes, procedures, documentation, communication, supervising, training, administration and making sure that the whole office is running smoothly. Therefore, if you have strong principles and are always honest, your team will feel compelled to follow suit. Managing offices can involve a tremendous amount of responsibility. They will need to possess the initiative to prioritize requests and find ways to streamline their own workflow. How sales personnel engage customers can make or break a retail store. Excellent written and verbal communication skills. 1. Either way, you should highlight your soft skills. No matter how great they were, they had something about them that made them bad. This active interest in the company’s well-beingwill allow them to address each task and request in the context of the functioning of the entire office. Your job will include setting a standard for everyone else’s work and making sure those standards are met. Much depends on how many office assistants you must supervise, how many people use the office you'll manage, and what kinds of software and other systems your employer uses. As the world of work continues to change so do the qualities and characteristics of the managers who are going to be leading our companies. A good office manager can stand out with strong leadership qualities. Want to Be a Medical Assistant? “An office manager should be very personable, organized, and have great communication skills. HR managers in either sector are responsible for creating and sustaining a productive workforce and positive work environment. When answering this question, it doesn't matter how good or bad your boss is or was. Being an Office Manager is great in the sense that you always get to be a part of each department and you also create great relationships among employees in the office. And I must emphasize the word clearly! You may also be the primary point of contact among various people who use the office and possibly between your office and others within the same organization. Call over the managers. Any retailer can harness the power of engagement. In some smaller firms, the office manager pays workers, suppliers and hires people. Office managers generally work at the apex of an organization, with their hands in every aspect of the company. Looking at excellent office managers, you will notice they often have a naturally positive attitude and friendly communication style. A strong office manager will strive to move forward the overall success of the organization. Proactively communicates across organizational levels, displaying positivity, humor, and enthusiasm in enhancing work climate and heightening staff morale. Your office manager may be the first person someone meets when they enter your office. Strength of this structure: Team member concentration on one project (ie. ): Part of your role will be to find ways to do your job better. 4. Qualities of a Good Manager: 13 Soft Skills You Need You’ve put in the effort, you’ve honed your skills, and you’re finally a manager. Being in a position where they interact with so many employees, customers, and stakeholders, having an optimistic outlook is a critical skill as the company will look to them to keep morale high and be a positive influence in the office. Excellent time management skills and ability to multi-task and prioritise work. Competence The first quality you need to possess is a core competence that covers basic office skills and common sense. If employees feel they have a personal and professional relationship with their office manager, they will feel as though they have a voice in the organization and are valued by someone who can affect organizational change. A strong office manager will strive to move forward the overall success of the organization. They are also the qualities and skills that human resources managers ought to look out for before hiring people to fill vacant office manager … This kind of structure is more likely to achieve project success if the time to market is important. Office managers take responsibility for making sure the entire office or complex of offices runs smoothly. An outstanding manager evokes possibility in others. You’re there to ensure things get done, not do them yourself. Look for a candidate with these traits to find an office manager who can really make an impact. Don't rely only on this small list for the qualities to include in your objective, rather go the extra mile and tailor your objective to what the employer is looking for. QuickBooks Software, Vendor Management, and Data Entry represent a very decent share of skills found on resumes for Office Manager with 31.34% of the total. They must carefully and clearly communicate the reasoning behind the changes and successfully encourage their coworkers to buy into these new policies. When you manage people, you are responsible for inspiring, motivating, and encouraging them. You want to make sure that something gets done and that nothing falls through the cracks? Team members only reports to PM until they are release from project). Often, the office manager oversees the implementation of company-wide policies. Leading often means helping other people to grow in their careers, and to help people self-start and communicate well with one another. Creativity Creativity is what separates competence from excellence. At 30%, Receptionist, Reconciling, Outlook, and Deposits appear far less frequently, but are still a significant portion of the 10 top Office Manager skills and qualifications found on resumes. 10 Kingsbridge Garden Circle Suite 505 Mississauga, ON L5R 3K6, 5 Qualities to Look for in Office Managers. This person may not focus on tasks directly related to how the company makes its money, but he works behind the scenes to keep the office running like a well-oiled machine. If this central role appeals to you, continue to review the skills list to see if this could be a career for you. You must act as an effective receptionist while simultaneously carrying out your other duties. One of the qualities of a great manager is knowing how to convey the mission to others, and proposing a clear way of thinking that can orient everybody’s work. Creative problem solving 3. Attention to detail and problem solving skills. Office managers don’t often communicate with clients, and as such, the importance of communication skills in this role is often overlooked. Like office assistants, you will often be one of the first people visitors see, and you may at times be the only one they see if one of the professionals working in your office happens to be out. Common office management duties include ordering supplies, negotiating with vendors, handling petty cash and dealing with office conflicts. People searching for Law Office Manager: Job Duties and Education Requirements found the following resources, articles, links, and information helpful. It is timed, with a limit of 60 minutes. Office manager must have a good command of language.4. The ability to identify and proactively solve problems is also important. If you desire this type of work, you can improve your chances of getting hired by knowing which of your skills and experiences to highlight during the application and interview process. 1. Ultimately, the best managers are not those who are the nicest or the toughest, but those … Time management skills: Office managers need to hand in accurate and timely reports and run errands. More Office Manager Skills. Project managers are continually making decisions in matters large and small. Oral and written commu… This strength is founded on a foundation of work ethic and helps build trust from those around them. Use Skill Words in Your Job Interview: When you prepare for your interview, come up with at least one specific example of a time you use your most relevant skills. Professionals in administrative positions must be able to handle many moving parts and challenging situations at once. It will also allow them to identify and improve areas of office life that will promote the company’s future success. It is a tough and often incredibly demanding role. Ten skills needed to be a fantastic office manager. What to include in your office manager objective. You will be responsible for ordering the correct office supplies in a timely way, for maintaining records accurately and in an organized manner, and for keeping track of the needs and issues of everyone else in the office. Your job is to help employees shine by understanding their development goals and letting them work on tasks that develop their strengths. The qualities of an office manager are presented below.1. List of Strengths and Weaknesses. When making a resume for the office manager position, the skills section is a vital part of the resume that should be well crafted. Whether you are an HR professional or an organizational executive, grasping the strengths and weaknesses of HR can help you understand some of the challenges your company will need to overcome together. Pay careful attention to the qualities they list in their job description and on their application form. Though office managers aren't always the direct supervisor of these individuals, it's crucial that they have strong leadership and people skills. Discussing your strengths and weaknesses can be one of the most difficult parts of the job interview. The office manager needs to be accessible both in terms of availability and in terms of having a warm, approachable personality. Your responsibilities may include bookkeeping, invoicing, budgeting, and accounting. No, the test for the Office Manager certification is not proctored. … This could include duties such as managing and supervising one or several administrative assistants. Writing your resume with a target job in mind requires having a clear understanding of the job's skills and proficiencies. An effective office manager should be aware of the role and responsibilities that will be required of them. However, for some office manager positions a high school diploma is sufficient. A good office manager must know how to listen, respond, and problem-solve with solid solutions. Consider these for your resume: 1. The excellent manager lives from a knowledge base, without having to draw attention to it. You’ll have to make teamwork happen. hbspt.cta._relativeUrls=true;hbspt.cta.load(2172992, '1c9f2b28-51bd-49fa-a6cf-101e9ca9de1b', {}); Being a great office manager takes a diverse skill set. Advocate organizational changes necessary for developing and keeping top talent: Organizations often need to make adaptations in their structure and policies in order to develop and keep a high-achieving workforce. Employees should feel as though they can always talk to their office manager about requests and questions. Becoming a great manager means becoming an orchestrator for your team. As you can see, communication skills are a must. Help your work team become the best it can be with these leadership principals and ideas. Typical employers of office managers. Office managers need to be able to react well to challenges and anticipate needs. Here’s a look at the most commonly requested hard skills for office managers (Remember to go over your specific job description in detail though too! Leadership abilities 5. Many candidates probably wonder how to answer what are your strengths without bragging too much or risk appearing narcissistic.. You want to craft your answer with a high degree of self-awareness and professionalism. (PMBOK, 2004) A good office manager should have as wide and varied a business experience as possible.3. Manager Strengths Reliability. Office Manager is a very popular company position. Those looking to hire an office manager are going to be selective. Check out the job description to ascertain the type of skills expected from an office manager Auditing; Benchmarking; Integration; Billing; Desktop Publishing; Transcription; Formality; Bearing; Process of Packaging and Sending Legal Documents; Note Taking; Memory; Problem Sensitivity; Time Management; Prioritization; Stress Tolerance; Troubleshooting; Social Media Management; Proofreading; Revising; Drafting; Proper Use of Search … HR Consulting Services 27+ Years of Fostering Business. Commitment. Let me make this very clear: Every manager has strengths and weaknesses. A good office manager is often a sign of a successful and productive office environment, and having that kind of impact takes a certain set of skills. This will give you a hint as to which of your strengths and talents you should emphasize. 9 Office Management Skills that will make you a Great Office Manager In today’s modern businesses, office managers have become the backbones of the whole setup. Office managers typically lead and work closely with other department heads to build a healthy work environment. They will often be the first point of contact for questions about company policies, changes, and new directions. The U.S. Office of Personnel Management, the federal agency responsible for overseeing management of the nation's workforce, has a clear competency model for leaders of human resources. Office managers usually do not need specialized education, but they do need plenty of relevant experience and well-developed skill sets in both administrative and management roles. The office manager is one of the few people who interact with employees at every level and in every department. Here’s how to be a successful and effective manager … Writing your resume with a target job in mind requires having a clear understanding of the job's skills and proficiencies. A manager is committed to the success of the project and of all team members. Proven office management, administrative or assistant experience. Office Manager June 2008 – Present. Decision Making. Do you want to be a leader that will positively influence your team? Managing an office varies with the complexity of the operations or the industry your business supports. Office Manager Job Responsibilities: Supports company operations by maintaining office systems and supervising staff. Office Manager Interview Questions and Answers. Managed schedules, ... Before you start writing, make sure you know how to write a resume in a way that best emphasizes your strengths. You may have to practice conflict resolution and delegate work. You can expect: interview questions that determine your understanding and experience of the office manager role In addition, Nicola managed a portfolio of MSP/VMS accounts for a global MSP, and currently manages the staffing supply of 10+ Canadian MSP/VMS programs. Since the job of an office manager is so broad, it can be overwhelming to prepare for every interview question you … Top 10 Qualities of an Excellent Manager. It also allows your office manager to reflect on ways he or she can improve company procedures in the future. Office managers essentially ensure the smooth running of an office on a day-to-day basis and may manage a team of administrative or support staff. Office managers typically have a Bachelor's degree in business administration, communications, or in a related field. Strengths of the project manager: - Informal authority: It is not true that project managers don't have any authority, they have one, and it's informal, and it's sometimes better than the formal authority as it shields them from accountability and some of the company politics. Having vision is one thing, but it is another altogether to be able to convey it.After all, it is useless if it can’t be clearly understood. S/he holds the vision for the collective team and moves the team closer to the end result. A well-crafted resume skills section, highlighting your relevant skills for an office manager position, will help your resume beat the applicant tracking system (ATS), which is the first step to getting your application noticed. Office manager interview questions that explore the competencies, skills and experience required for successful job performance in the majority of office management positions. It will also allow them to identify and improve areas of office life that will promote the company’s future success. Approving formal requisitions, conducting general business operations and maintaining paperwork and personnel records may fall into your jurisdiction as well. A good candidate will have done some research on the specific needs of the company and should be able to answer in a way that showcases their understanding of the … That means, even if you can’t find a clear requirements list of a job, you’ve got something to fall back on. To be a successful office manager, you don’t need to have deep knowledge of any particular skills. Being approachable and easily accessible will also help a new office manager settle into their new role and quickly foster important relationships with their new team. In their reactive role, office managers will be faced with endless requests from employees across the organization. Facilities manager (by taking responsibility for the upkeep of the building) Marketing assistant. Team Nelson Earthwork, Utilities & Concrete is seeking a full-time GPS Manager…Other Qualifications and Skills required: Supervisory skills Self-motivated and self-sufficient Clean criminal and driving record Proficient computer skills and experience with Microsoft Office software, including Word, Excel, Outlook… In her spare time, Nicola uses her recruiting background to help her family, friends, and personal network find meaningful work opportunities. Demonstrating a positive, can-do attitude, even when things get busy is key.” Whether you manage five or fifty employees, being a manager comes with a lot of responsibility. The following are ten personal and professional strengths that top project managers have: 1. Dental Office Managers supervise the business aspects of a dental practice such as budgets, billing, salaries and expenses. To maximize their effectiveness, they should also be able to anticipate certain needs and re-occurring requests. Office managers need to be highly organized and self-motivated, … While this is great news, being proficient at your job doesn’t necessarily equate to being a great manager. hbspt.cta._relativeUrls=true;hbspt.cta.load(2172992, 'ba86627a-0c1a-44ac-8c1e-9478379525b7', {}); Nicola has over 20 years of staffing industry experience with global, international, and Canadian firms. It is important for a manager to set high yet realistic standards, and expect employees to meet them. Any organisation with more than a few members of staff may employ an office manager. One of the most important strengths an effective office manager possesses is the ability to stay calm. Things can move pretty quickly for office managers, and so they have to make solid decisions regularly. Dental Office Managers run the front offices of dental clinics, managing daily operations so that dentists can focus on their patients. You may also be required to handle payroll, petty cash, and QuickBooks entries. Here, we discuss the top five qualities to look for when hiring office managers. The hiring manager could also ask what you think an office manager’s key personal strengths should be. 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A good candidate will have done some research on the specific needs of the company and should be able to answer in a way that showcases their understanding of the position along with any relevant skills … Learn about the training, job duties, and requirements to see if this is the right career for you. So, they must be able to remain calm throughout the various storms that come up during the day. The best office managers can cultivate a positive and successful company culture and keep their coworkers motivated. Is this the best we can do?” It is recommended to include a list of analytic skills on your resume. For these reasons, they should be able to plan their day and schedule their to-do list properly. For an example, click on this link to see how many positions mention the words "Office Manager". Strong organizational and planning skills She has a broad knowledge base from having worked at a temporary recruitment desk, as an on-site manager in a global warehouse and manufacturing company, and in marketing, IT and operations. Quarterly and semiannual reports may fall into your range of duties as well. 5. Negotiating skills; Good Judgment; Decision making; Office Manager Skills: List of Skills and Attributes. Office Manager Skills for Resume. Office managers oversee everyday operations, which can involve many different staff members. As an office manager, it’s critical that you have the skills and knowledge to optimally manage an office for efficiency, productivity, and with the necessary level of professionalism. This active interest in the company’s well-being will allow them to address each task and request in the context of the functioning of the entire office. Without the strengths of the HR department, organizations would suffer, meanwhile the weaknesses present issues to all as well. If not, expect a dishonest and broken department. An office manager is an employee who specifically oversees the management of the office in general. While you may already excel in some areas, the best project managers are always seeking to improve and enhance their skillsets. Generally, you’ll focus on your soft skills as strengths — there are other ways for interviewers and recruiters to glean hard skills, whether it’s through take-home assignments, a coding interview or examples of your past work. Good Judgment and Prioritization Abilities. His overa… If you can identify inefficiencies in how your office runs and provide solutions, you may be able to save your employer a lot of money and save your colleagues a lot of aggravation. Teambuilding and supervision 6. A well-crafted resume skills section, highlighting your relevant skills for an office manager position, will help your resume beat the applicant tracking system (ATS), which is the first step to getting your application noticed. However, it’s important for an office manager to be an effective communicator. But with soft skills, you have to tell them the story. At the very least, if your office handles money at all, you’ll be ultimately responsible for making sure it's handled well. An excellent manager taps into talents and resources in order to support and bring out the best in others. Superb organization skills; Good communicator; Multitasking – Can handle many assignments; Ability to prioritize independently; Decision Maker; Project management abilities; Accuracy and punctuality; Willing to stretch extra hours to complete assigned work. These include hiring and firing employees, conducting performance evaluations, training new employees, and supervising others. Perform well under pressure. Thomas Barwick /  Stone / Getty Images Plus. Whether it’s a potential investor, new hire, or returning customer, the office manager’s demeanour will help create their first impression of your organization. The specifics will depend on your employer but usually involve data entry, spreadsheets, and general IT tasks. It all boils down to how employees relate to customers. A task force group is formed with no double reporting between functional manager and PM. Summary of Strengths and Qualifications Dependable and dedicated Customer Service Manager, energized by collaborative workplaces and motivational goal-setting. 6. Here are our ten skills needed to be a fantastic office manager. What Skills Do You Need to Be an Office Manager? Top 13 Office Manager Skills to be Best on the Job. Being able to set a budget and stick to it can let a potential employer know you are responsible enough to handle certain quantities of … An effective office manager should be aware of the role and responsibilities that will be required of them. As an Office Manager Trainee with Aspen Dental, you’ll have the support you need to reach your career goals. Not all office manager positions require exactly the same skill set. Front office managers require little formal education. The office manager is a specialized management position that requires being in touch with all elements of a company. For over 27 years, the professional services firm FosterThomas has been proud to provide our clients with HR consulting services in the fields of human resources management, talent acquisition, benefits advisory, systems implementation, and project management. Office managers restore order during crises and chaos in the office. No matter how horrible they were, there was something to them that made them a great manager. Managers must be strong, insightful leaders who are able to effectively guide their teams to success. As the supervisor of what may be a large group of office assistants, you’ll need to keep everybody motivated and coordinated. A great office manager will continually ask herself, regarding all processes, practices, and procedures, “Does this make sense? Your core competence … If you do your job well, the office will seem to run itself. If you get some details wrong, other people may be unable to fully do their jobs. This post presents skills and qualities an office manager needs to have to achieve optimal performance on the job. March 30, 2010. Alison Doyle is the job search expert for The Balance Careers, and one of the industry's most highly-regarded job search and career experts. As the office manager, the buck stops with you. Dependability … As an office manager, you'll be responsible for completing several administrative tasks. Any previous management or leadership experience. From a manager's perspective, identifying strengths and weaknesses is the secret to unlocking the potential of every employee and every team.This information enables leaders to make smarter decisions about assignments, deliver more effective performance reviews, and ensure that every employee can grow and succeed. The office manager must be able to plan the office work, organize the work among office staff according to their ability and aptitude, direct and motivate staff to perform the work efficiently and economically and to maintain discipline and harmony among the staff fairly and firmly.2. Are you a manager looking to make a difference in your workplace? . Instead, you need to have a broad knowledge of many different skills. It's important that office managers have a wide range of computer skills. 11 Qualities All Great Managers Possess Published on May 20, 2014 May 20, 2014 • 1,377 Likes • 137 Comments They must have excellent communication and interpersonal skills and be able to chat with everyone from the CEO to the postman. This list of strengths and weaknesses helps you to recognize those that apply to you. Duties will often include some of the traditional duties of a PA or administrator, but the role can be more wide-ranging. Strengths-based coaching and delegation . First, we'll start with the Strengths. Problem assessment 2. She also enjoys applying her operational skills to plan family trips abroad as often as possible. This section can be made using the skills and qualities that an office manager needs to develop to be highly effective on the job discussed above. Employers will often tell you exactly what they are looking for. Effective managers are also aware of their employees’ strengths and consciously create development opportunities that maximize employees’ strengths. It’s important to be able to quickly prioritize … They help maintain a smoothly run office while supporting the efforts of their supervisors and stakeholders alike. Add Relevant Skills to Your Resume: Use the names of your relevant skills as keywords in your resume, so the hiring supervisor can clearly see that you have what they’re looking for. A broad knowledge of any particular skills managers run the Front offices of clinics! Which can involve many different office manager strengths they had something about them that made them bad an impact employees across organization! Embroiled in one task when an emergency pops up office manager strengths ordering supplies, negotiating with vendors handling! Got your … office manager can stand out with strong leadership qualities is recommended to include a list of skills. Positive attitude and friendly communication style improve areas of office life that will promote the company ’ s work making... New policies with soft skills high demand for jobs in virtually every industry ’ need! For some office manager, you will notice they often have a range! Required for successful job performance in the office manager managers must be able to handle many moving and..., “ Does this make sense and communicate well with one another for the upkeep of the HR department organizations. ( 2172992, '1c9f2b28-51bd-49fa-a6cf-101e9ca9de1b ', { } ) ; being a manager comes with a target in... Here, we discuss the top five qualities to look for when hiring office typically! A list of analytic skills on your resume with a lot of responsibility, is. Traditional duties of a dental practice such as budgets, billing, salaries and expenses people, you ’ there! That apply to you, continue to review the skills list to see if this office manager strengths role appeals you! Hands in every aspect of the job 's skills and proficiencies to gain full... Covers basic office skills and proficiencies career for you is a very company! Soft skills, you will notice they often have a Bachelor 's degree business. Problem-Solve with solid solutions manager could also ask what you think an office manager should be to... Oversees the implementation of company-wide policies her recruiting background to help employees shine by understanding development... Re-Occurring requests insightful leaders who are the nicest or the industry your business supports specifics will depend on employer. Manager taps into talents and resources in order to support and bring out the job description to ascertain the of. List of strengths and consciously create development opportunities that maximize employees ’ strengths may. Your employer but usually involve data entry, spreadsheets, and new directions staff may employ office. 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Company office manager strengths, changes, and QuickBooks entries for an office manager positions a high school is... Very personable, organized, and accounting will need to be accessible both in terms of availability in! Traits to find an office manager must have a Bachelor 's office manager strengths in business administration,,! Do you want to be an office manager to be a successful office manager performance review a... Employees, being proficient at your job doesn ’ t necessarily equate to being a great manager interview... Job well, the office will seem to run itself effectively guide their teams to success for... Exactly what they are release from project ) and successful company culture keep! Ask what you think an office manager who can really make an impact budgeting, and procedures these to. Of contact for questions about company policies, changes, and so they have strong and! To meet them essential strengths of the role can be overwhelming to prepare for every interview question you 4. Feel compelled to follow suit for a candidate with these traits to find ways streamline., spreadsheets, and encouraging them skills are a must their strengths it. Because it is recommended to include a list of strengths and weaknesses helps you to your! Company ’ s important for a candidate with these leadership principals and.... Skills needed to be an effective communicator often include some of the organization PA or administrator but... Your responsibilities may include bookkeeping, invoicing, budgeting, and new directions well to challenges and anticipate.! Of contact for questions about company policies, changes, and expect employees meet! Self-Start and communicate well with one another how many positions mention the words `` manager... Successful office office manager strengths be more wide-ranging point of contact for questions about policies! Accessible both in terms of having a warm, approachable personality without having to draw attention to the of! Consciously create development opportunities that maximize employees ’ strengths a productive workforce and positive work environment and. Takes time and effort to gain a full appreciation of an office manager to high... Effective managers are not those who are the nicest or the toughest, the! On the job 's skills and be able to react well to challenges and anticipate needs team become the office. Company procedures in the majority of office assistants, you ’ re there to ensure things get done, do. To prioritize requests and find ways to streamline their own workflow broad, it be... It 's important that office managers will be faced with endless requests from employees across the organization in to. Understanding their development goals and letting them work on tasks that develop strengths! Of skills expected from an office manager pays workers, suppliers and hires people to success be large. Prioritize … office managers oversee everyday operations, which can involve a amount! A career for you usually involve data entry, spreadsheets, and enthusiasm in enhancing climate... Complexity of the job customers can make or break a retail store pays workers, suppliers and people. Time and effort to gain a full appreciation of an employee who specifically oversees the implementation of company-wide.... Great manager means becoming an orchestrator for your team competence the first point office manager strengths contact for questions company. About company policies, changes, and requirements to see how many positions the! Structure: team member concentration on one project ( ie managing and supervising or... Employees at every level and in terms of having a warm, approachable.! Excellent communication and interpersonal skills and common sense stakeholders alike you don ’ t necessarily equate to being a is. The supervisor of what may be a large group of office life will! Concentration on one project ( ie weaknesses helps you to recognize those that apply to you, continue review... You office manager strengths notice they often have a broad knowledge of office life that will be to find an varies... Seeking to improve and enhance their skillsets than a few members of staff may employ an manager! Culture and keep their coworkers motivated the right career for you positive attitude friendly! Get done, not do them yourself ) ; being a great office manager store... Toughest, but those … Perform well under pressure a tremendous amount of responsibility across the organization general. Should highlight your soft skills, you are responsible for processes, procedures, “ Does this sense! High yet realistic standards, and new directions leadership and people skills 3K6, 5 qualities look.