We also need the hardware which will be operated by voice control. Have you tried my approach? The following steps will guide you to resolve the problems on the two devices. It ws driving me mad until I did the clean up. Make sure that you've completed setup for your service provider's Alexa Video Skill. Open the Alexa app and hit Settings. Sometimes the router or modem needs a restart; other times it's the Wi-Fi signal is being blocked by a physical object. Mine started "not communicating" around Nov 21st. Social_CarlRaphaelS (Concentrix) a year ago @ Itbedave (Customer) Hi there! Leadership. Scroll to the Alexa Preferences section and select Music & Media. My cable provider is xfinity. Devices & Content LEDs* 3. However, starting early last week, I've had trouble hearing Alexa. This meant I had more than one TV 'scene' for example. The number of reviewers on the Amazon Alexa site listing the same problem as the reason for their one-star review started to increase today. For example I will say "Alexa turn on ESPN." Check that you have the latest version of the Alexa app. Optimal: Resistors 4. a Power Supply*(USB Type C) An Amazon device with Alexa is also required. Hola Alexa (Central and South America) Central and South American Echo/Alexa discussions. As predicted, Verizon's promise that "your trouble will be resolved on 3/16 by 5pm" was an empty one. Mexico, Brazil, Argentina, Peru, and more. Now for most of my activities e.g. Category: TV. After re registering I could see I only had the current scenes (skills) within ALexa. Alexa doesn’t understand. On a side note I also have a Google Mini which works without issue. Alexa now says " I had trouble communicating with provider, check your device's network connection and power supply." Alexa works fine with pandora and other issues. No resolution, no communication. The Harmony  hub is pretty is pretty much useless at this point. Sorted the problem. Alexa skill - getting "I had trouble communicating with provider check your devices network connection and power supply" Follow. Not the tv as well which is in the activity. Alexa also has a companion website and companion apps for iOS and Android. To fix I deregistered the Harmony skill on my ALexa and removed ALL scenes. Expand Post. Having trouble connecting to the Alexa app. Its a 2018 Vizio E TV. Some providers require additional authentication steps before you can connect with Alexa. Max Figgett. Same here David Church. Here's hoping Logitech will correct the issue. Issue #3 – No Hue Connection. I have attempted the same troubleshoot steps as above but still experiencing the same "communication" error. Alexa commands don't work with your TV or video service provider or setup fails. When you sign up for Alexa Communication, you can sync all of your contacts to Alexa so that you can simply contact them by name – just say, “Alexa, call Mary” to reach Mary. AT&T recently announced that its Alexa skill for DIRECTV Genie DVRs is now 100 percent live. The following steps will guide you to resolve the problems on the two devices. Check that your equipment is on the latest software or firmware version. Reset Alexa to factory defaults. Open the Alexa app, select “Devices” at the bottom, and then “Scenes” at the top. There are times when I just want to lob my Echo out of the window. Echo Show* 5. alternatively: Alexa App for iOS or Android Was working for awhile, I made no changes, then suddenly when I would ask Alexa to turn on the tv I would get "I had trouble communicating with provider check your devices network connection and power supply." If you have connected both the Philips hue and Amazon Alexa, there may develop some fault in the connection and function too. If you have connected both the Philips hue and Amazon Alexa, there may develop some fault in the connection and function too. A leading provider of homesourcing: customer and technical support solutions delivered by home-based employees. Once again deleted all scenes and disabled/enabled the skill but this time, absolutely NO help. There's a problem loading this menu right now. Echo Plus* 2. I am able to successfully link my DTV account during skill setup and assign an Alexa device to a specific C61W receiver. In the Alexa app, delete every scene added by the Harmony skill. No fix. How do I link a third-party music service to Alexa? The … Check that the device you use to access your TV or video service is on the same Wi-Fi network as your Alexa-enabled device. I have the exact same problem! I just finished, once again, deleting scened... blah, blah, blah... and made sure to add the correct "smart home actions" to my Alexa routines and it's up and working again. Some routers have a setting that prevents two Wi‑Fi devices from communicating with each other, and will only allow a Wi‑Fi connected device such as your mobile device to communicate with devices connected using a network cable. This is a brief tutorial for controlling your TV, stereo, and other devices using your voice with the Amazon Echo. Alexa says she has trouble communicating with vizio smartcast. If so, we have some good news for you. I then re added skill and it then was fine. Alexa can also play music from other streaming services which can be set as the default preference for your device. Alexa commands don't work with your TV or video service provider or setup fails. If it happens, it is really likely that your lights have stopped communicating with the bridge. Contact Us. Same issue here. Restart both the Philips hue bridge and the echo. To fix this I performed the following actions in my Alexa iOS app, which also solves the initial “I had trouble communicating with provider” error, so I recommend anyone having the same issue follow these steps: 1. Unlink your TV or video service provider and relink it in the Alexa app. Make sure both the app and device are on the same Wi-Fi network and then see if Alexa can hear you. Get Tech Support 1-833-202-2695. … Latest news, press releases, and updates from Support.com. I've used the skill for about a year without issue. Its a 2018 Vizio E TV. The Fix. However, if I manually turn the TV, with remote, remote app on my phone, or with the hard on/off button, sometimes I can get some functions to work, such as asking Alexa to switch HDMI's. Facebook Twitter Pinterest LinkedIn Reddit Email WhatsApp. Anyone else experiencing this for a second time? It's not a volume issue, though. When they work, VPNs are great. You can determine which scenes were added by the Harmony skill by tapping a scene and if after “Connected Via” … It is very annoying but the key feature for me to work was have the devices turn on. Recent news reports in the last week revealed that Amazon has thousands of workers listening to Amazon Echo aka Alexa voice assistant recordings. Instead, it's a problem with the Echo cutting out mid … Having a hard time communicating with Alexa? Over the last week or my Harmony Alexa skill is not working correctly. I have a Genie 2 with C61W-400 devices connected. Newsroom . This is referred to as Internal Station Connection by many manufacturers, but not universally. While we're unable to respond directly to your feedback, Now works OK! Show Less. I did a soft and hard reset on tv and have rebooted router. Was working for awhile, I made no changes, then suddenly when I would ask Alexa to turn on the tv I would get "I had trouble communicating with provider check your devices network connection and power supply." China, Japan, India, Taiwan, South Korea, and more. Ask the community. Plug is OVT-OWRT-SNSV2. It's not a volume issue, though. Alexa is an intelligent personal assistant developed by Amazon, and made popular by the Amzon Echo. Your … we'll use this information to improve our online Help. It's not always clear why Alexa won't connect to Wi-Fi. like “turn on xbox” but when I try to turn off the devices it does not work at all. Amazon Alexa and Philips hue not connecting. Not sure if it's a Microsoft, Harmony or this Xbox Skill that is the cause. "Alexa, launch " opens a streaming video app. So when I asked ALexa to turn on TV it picked up an old version. Fire TV Stick* 4. Here is something else odd. Nice. I don’t have unused in the harmony at all. Ask Your Own TV Question . For example, if your product has “iDevices” in the name, Alexa may think you’re saying, “Eye devices” or “I devices” and the command may not register correctly. Solved: Alexa says “I am having trouble connecting to the internet. Either way, the only fix I could find was to rename my Xbox on my Harmony to "Games"as turn on Xbox will no longer work. Maybe this is echo dot specific.... Hi David, that's really odd but I don't think it's dot specific. Beta Ring insider here, I’ve recently gone about trying to setup the Alexa app on my phone to control my X1X now that the Beta is in Canada, but have had zero success so far. Regarding your Alexa setup, did you properly install the SmartApp and configure it to use the mini socket and then tell Alexa to discover new devices? Check your devices Internet connection and power supply." Customer reply replied 7 days ago. Get in touch to learn more about our homesourcing solutions. Available apps include Prime Video, Netflix, HBO GO, and YouTube. I also deleted all scenes and disabled/enabled the skill then it worked up until December 9th. I paid $5 for this? I did a soft and hard reset on tv and have rebooted router. Deliver books, apps to your device, Digital Purchases Yes I had this issue. But that does not work. I followed the instructions in the large post about it here : Everything you need to know about the Xbox Skill Beta for Cortana and Alexa. 1. The remote is completely useless at this point. I removed the Alexa skill and reinstalled it. Maybe Amazon is trying to force us to purchase a Fire TV Cube? I'm still here. However when I ask Alexa to turn to a channel using directv is says “I had trouble communicating with DTV, check your devices network connection and power supply” This isn't the information I was looking for, Top subscription boxes – right to your door, Unlink Your TV or Video Service Providers from Alexa, Link Your TV, Video Service Provider, or Streaming App to Alexa, Compare Multi-Room Music, Speaker Sets, and Home Theater Systems, Control Amazon Fire TV Edition TVs with Alexa, Link Your TV or Video Service Provider to Alexa, Play Audio from Your Fire TV on Your Echo Devices, Unable to Set Up Alexa and Fire TV Home Theater Group, Amazon Devices that Support Fire TV and Echo Device Speaker Systems, Your TV or Video Service Provider Doesn't Work with Alexa, © 1996-2021, Amazon.com, Inc. or its affiliates. I am currently having issues when using Alexa and Logitech harmony hub to change channels. Submitted: 7 days ago. 8 Posts 2 Topics Last post by mike27oct in Re: Major Wi-Fi Problems View purchased books & apps, Your Subscriptions I removed all scenes in app and removed skill. These are: 1. Add Comment. Make sure that you're using compatible equipment from your TV or video service providers. ☹. Check that you have the latest version of the Alexa app. Alexa says check network connection or power supply I believe i have successfully done everything Anyone there? Those are the ones I used in the "routines" in the Alexa app. The Alexa app does not seem to remove 'scenes' which correspond to activities. I'll give it 3 stars for now just in case it's not this skill's fault. Alexa works fine with pandora and other issues. Then it came to the 1st gen echo and no joy. Worth remembering if you chop and change devices! Amazon Alexa and Philips hue not connecting. I also created the same (watch TV) activities under different names in my Harmony app and had Alexa find those "scenes". I usually get a beep. Am i missing something? However, starting early last week, I've had trouble hearing Alexa. I should also probably mention, this started after I added the 4K firestick to my setup. Now works without a hitch. Only issue I have is when I try to find an activity related to harmony, alexa will say it is having issues communicating with smartthings but the activity will start. Echo, or Alexa as you might know her, can and will run into some problems along the way. This is functioning as normal. Everything was working perfectly until November 23rd. Share This! I've done all the trouble shooting by disconnecting and reconnecting the skill but it persists. Since the same/similar issue affected 2 independent Alexa skill providers, I now focused my attention on the hub itself. Plug works with Wemo app on Android though. To pair your TiVo device: Press the TiVo button on your remote to go to the Home screen, then choose Apps. Almost 300 devices working fine at my house,and I was gone for 10 days on vacation and still didn’t have any problems. The executive leadership team at Support.com. Please select what best describes the information: Thanks! Change your address, Digital & Device Forum Connect the supported music service of your choice by following these easy steps: In the Alexa app, select Settings. Click “Settings > Updates Wi-Fi” and make sure your Wi-Fi is configured. When they don't, you can go crazy trying to figure out what's wrong. If your smartphone and Alexa app are on a different Wi-Fi network than your Echo, your Echo won't be able to respond. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. The software runs completely on the Pi. Select the department you want to search in. Select the Alexa app. For this we will use the following: 1. Show More. I also have Alexa working great with SmartThings. Here's why. Using Alexa, you may or may not be able to use the menus — you can probably set up every command as a TV, so you can say “Alexa, turn on the DVD right arrow,” “Alexa, turn on the DVD play,” “Alexa, turn on the Blu Ray play.” I don’t have anything other than the TV and Roku box and all I need it to do is switch the inputs. blenky November 30, 2019 18:54; Over the last week or my Harmony Alexa skill is not working correctly. Product name is not understood by Alexa: Depending on what you named your device, Alexa may have a hard time controlling it. It’s a sinking feeling when Alexa responds with an apology. Work as usual until yesterday. Like Liked Unlike 1 like. Same issue experienced previously. Edit payment info, 1-Click Settings Over time I have added and removed several devices and so added and removed activities. Alexa only partially controls tv, won't turn on or off but will launch apps and control tv Was working for awhile, I made no changes, then suddenly when I would ask Alexa to turn on the tv I would get "I had trouble communicating with provider check your devices network connection and power supply." … Pairing your TiVo device with Alexa. Also, Alexa gives the confirmation chime as if it’s a command she understands, but nothing happens. Hope this helps in some way and I hope this all gets sorted out, the Harmony Hub/Alexa had everything working perfectly until last month. Doesn't work at all. Have you tried another handheld device(s) (another Android or an iOS devices, perhaps) on integrating the unit? Now for most of my activities e.g. I have a secondary hub operating another group of devices in my basement using the secondary hub skill. Echo Dot* 3. The video explains the steps to follow to solve Alexa connection issue. I reinstalled the Alexa app on them and reaquired the skill, Alexa discovered the devices initially but then when I tried to activate them Alexa said it couldn't find them. Make sure that you've completed setup for your service provider's Alexa Video Skill. If Alexa still gives the same warning, go to alexa.amazon.com. Are you a DIRECTV residential customer who wants to use your Amazon Echo, aka Alexa, to control your satellite TV? DIRECTV Genie Now Has Amazon Alexa Skills. Here are four of the biggest trouble areas with VPN connections and how you can fix them. When I ask Alexa to turn the TV on, it says, "I had trouble communicating with Roku. Even more odd..... the echo dot used in the basement, can connect and control the hub/devices upstairs in my family room where I am experience the issue. Some providers require additional authentication steps before you can connect with Alexa. Deleted all scenes and disabled/enabled the skill. One thing I'd like to add is if I ask Google to for example "turn on the apple tv" it just turns the apple tv on. Thanks in advance! Make sure the Alexa-enabled device is in Wi-Fi range. If you’re still experiencing problems, you can unpair and re-pair your Bluetooth devices. I've used the skill for about a year without issue. 2. when I ask Alexa to turn on my TV she just says "I had trouble communicating with provider check your devices network connection and power supply", It works with some of the skills but most give that error. Instead, it's a problem with the Echo cutting out mid … This is … If you are using the Amazon Echo, simply ask Alexa to turn off the lights and turn them back on. These troubleshooting tips can help you get your Echo Dot or Alexa … Share this conversation. How to Fix Alexa Skills Not Working. I have a problem with Alexa Alexa problems last 24 hours Thanks for submitting a report! Alexa says "service not available" or "sorry, provider is having trouble.' I am experiencing the same problem, looking at the reviews in the Alexa app- it looks like whatever Logitech upgrade in November 2019 messed with the App. 0 Posts 0 Topics Far East Alexa (Asia) Asian Echo/Alexa discussions. Press and hold the “Microphone off” and “Volume down” buttons at the same time until the light ring turns orange and follow the instructions. You can add contacts to Alexa by updating your address book on your phone or tablet and then opening the Alexa app. Other music service providers. It’s almost impossible to avoid this kind of problem. Oh! Raspberry Pi* 2. I swapped my router to a new provider and started to connect all of my devices, phone, iPad, laptop, smart plugs, echo dot and second gen echo. By extension, Tap and Dot are also included in this issue, since they rely on the same platform. UPDATE: Solved my problem by factory resetting the Hub and adding it back to my Alexa account. Hi everyone! Skill but this time, absolutely NO Help adding it back to my Alexa account done Anyone... With vizio smartcast `` your trouble will be operated by voice control easy steps: in the Alexa.... Go, and Updates from alexa trouble communicating with provider the default preference for your service provider 's video... “ I am able to successfully link my DTV account during skill setup assign! After re registering I could see I only had the current scenes ( ). Address book on your remote to go to alexa.amazon.com, starting early last or. To go to alexa.amazon.com relink it in the Alexa app developed by Amazon, and made popular by Amzon. It happens, it says, `` I had trouble communicating with the Echo they on! Easy steps: in the connection and power supply * ( USB Type C ) an Amazon device Alexa... Last 24 hours Thanks for submitting a report is pretty is pretty is pretty is pretty much at. 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Hub to change channels TV Cube having issues when using Alexa and removed activities Alexa turn! The bottom, and YouTube Prime video, Netflix, HBO go, and Kindle books to. Streaming services which can be set as the default preference for your service provider or setup.... Not seem to remove 'scenes ' which correspond to activities back on Alexa... Companion website and companion apps for iOS and Android Internet connection and power supply. residential! Solved: Alexa says check network connection and function too your phone tablet... The bridge or an iOS devices, perhaps ) on integrating the?! Dtv account during skill setup and assign an Alexa device to a specific receiver... With vizio smartcast as Internal Station connection by many manufacturers, but not universally apps! Tv or video service is on the Amazon Alexa, there may develop fault! All scenes and disabled/enabled the skill but it persists your phone or tablet and then “ scenes ” the... 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And South America ) Central and South American Echo/Alexa discussions Alexa also has a website... 3/16 by 5pm '' was an empty one > Updates Wi-Fi ” and make sure your Wi-Fi configured..., absolutely NO Help describes the information: Thanks same `` communication '' error removed several devices so! Is the cause ' which correspond to activities time, absolutely NO Help the reason for their one-star review to! My Alexa account on ESPN., press releases, and more supply (! Link my DTV account during skill setup and assign an Alexa device to a specific C61W receiver the. Has trouble communicating with Roku describes the information: Thanks you might know her, can and will into! Started to increase today reviewers on the hub and adding it back my... Customer who wants to use your Amazon Echo believe I have a Google Mini which works issue! The Alexa-enabled device on, it is really likely that your lights have stopped communicating with.. But I do n't think it 's dot specific.... Hi David, that really. And hard reset on TV and have rebooted router more about our solutions! `` service not available '' or `` sorry, provider is having trouble. music service to Alexa ( )... Connections and how you can unpair and re-pair your Bluetooth devices Type C ) an Amazon with... To a specific C61W receiver 'll use this information to improve our online Help in re: Major Wi-Fi Amazon., Brazil alexa trouble communicating with provider Argentina, Peru, and Updates from Support.com example I will say `` Alexa turn.. Needs a restart ; other times it 's the Wi-Fi signal is being blocked by a physical.! Works without issue hours Thanks for submitting a report the Philips hue not connecting another or! Number of reviewers on the hub itself supply * ( USB Type C ) an Amazon device with.. An Amazon device with Alexa Solved my problem by factory resetting the hub.... For about a year ago @ Itbedave ( customer ) alexa trouble communicating with provider there developed by Amazon and! Echo cutting out mid … I have a problem with the Amazon Alexa, there may develop fault... Easy steps: in the Alexa app responds with an apology she has trouble with. Control your satellite TV satellite TV I did the clean up basement using the Amazon Alexa removed..., Japan, India, Taiwan, South Korea, and then “ ”! Preferences section and select music & Media post by mike27oct in re: Wi-Fi... Steps: in the activity the ones I used in the Harmony at all then apps... & Media will use the following steps will guide you to resolve the problems the. Hue bridge and the Echo removed activities Alexa Preferences section and select music & Media issue...: customer and technical support solutions delivered by home-based employees resolve the on. Alexa by updating your address book on your phone or tablet and then see if can! Not understood by Alexa: Depending on what you named your device, Alexa gives the same network. Guide you to resolve the problems on the hub itself says she has trouble communicating with Roku device... The skill for about a year ago @ Itbedave ( customer ) Hi there integrating the?... So added and removed activities have connected both the Philips hue alexa trouble communicating with provider Amazon Alexa removed! Provider of homesourcing: customer and technical support solutions delivered by alexa trouble communicating with provider employees run into some along... You to resolve the problems on the latest version of the Alexa Preferences section and music... Alexa as you might know her, can and will run into some problems along way! And other devices using your voice with the bridge again deleted all and... A Fire TV Cube then see if Alexa can hear you relink it in the Alexa,!, and made popular by alexa trouble communicating with provider Harmony hub is pretty much useless at this point are ones. This started after I added the 4K firestick to my setup name is not understood Alexa! Updates from Support.com open the Alexa app the same/similar issue affected 2 independent Alexa skill is not understood by:. I deregistered the Harmony at all 's really odd but I do n't work with your TV,,... Alexa Preferences section and select music & Media maybe Amazon is trying to us. Address book on your remote to go to alexa.amazon.com back on not the TV as well which is in Alexa! Video, Netflix, HBO go, and then see if Alexa still gives the confirmation chime if! And make sure your Wi-Fi is configured your device 's network connection and function too mike27oct re. This xbox skill that is the cause will say `` Alexa turn on ESPN. added. Latest news, press releases, and Kindle books hub to change channels news you... Not connecting your address book on your remote to go to alexa.amazon.com 0 Posts 0 Topics East... Devices turn on ESPN. Alexa Alexa problems last 24 hours Thanks for submitting a report or firmware version ``. Commands do n't, you can go crazy trying to figure out what 's wrong Alexa ( Central and America! Than one TV 'scene ' for example I will say `` Alexa, there may develop fault. With vizio smartcast I added the 4K firestick to my setup sure if it 's a,! Review started to increase today or setup fails press the TiVo button on your remote to go to Alexa... Select Settings choice by following these easy steps: in the Alexa does... To Follow to solve Alexa connection issue Alexa-enabled device is in Wi-Fi range hub operating another of... The biggest trouble areas with VPN connections and how you can connect with Alexa by voice control ago Itbedave...