shoes) and showed us where everything was located. We look forward to have the pleasure of hosting you back in the near future. The rooms are large but fixtures are rusting and warn. The couches in the lobby are dingy and stained. We never contacted him because we did not have any need (can’t imagine what anyone could need beyond what they provide here). We asked for a late check out and we were accommodated. Jesus was our first contact with a Secrets Silversands employee, he helped us with our luggage (a whole bag just for the Mrs'. There were not any handles on the exterior of the sliding doors that exit onto the patio from our room. Spa service was amazing. Your observations have been shared with our Management. Bring it up to the quality that we know and love of the Secrets brand. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Our massages were the best we've had! Thanks! But Roger’s offer made us feel very special and valued!The shows and nightly entertainment are very good. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. Designed for young souls with modern, sleek décor, Secrets Silversands boasts the largest suites in the Riviera Maya, featuring ultra-cozy … He told us if there was anything that we needed to contact him and he would make take care of it. It was filled perfectly every day!We do not like to visit the gym when we are on vacation, but we do like to exercise some (so as to minimize the impact of all of the calories that we consume). However, once you get in, the water is beautiful! Very easy to get a table. Turf war, drug related? Once I started applying bug spray the problem was taken care of.Tips:During the manager’s reception you can get great deals on spa treatments. She made us feel like exclusive guests every time. We were very pleased with the service that we received from USA transfers at a fraction of the price that we typically pay for Amstar.We absolutely love this resort. I found that the wooden incense burner was the perfect tool for wedging into the door to open it from the exterior. Alejandro at El Patio was the best waiter that we had while we were there. Dear Brooke H,We would like to thank you for choosing our resort as your host on your recent honeymoon gateway to Secrets Silversands. We did not attend every night, but when we did we thoroughly enjoyed the shows and the live entertainment at the bars. We couldn’t believe how bad the service was and were very disappointed in the food as well. We are very happy to read that you enjoyed your stay in our beautiful resort while you appreciated our Food & Beverage options, spa, Preferred Club and our entertainment activities. Featuring 433 chic and elegant accommodations which come with suspended king-sized beds (or two double beds), in-suite Jacuzzis for two, private terraces or balconies and complimentary mini-bars, a visit here will truly be memorable. Drawbacks:I hate to even include anything negative, because the positives far outweighed the negatives here, but there were a couple of minor things that are worth mentioning.As noted in most reviews, there is a great deal of seaweed on the beach. She will remember your name and room number after your first visit. Ive heard a lot of good reviews about it but wondered if … I was VERY impressed! It did put a damper on our holiday. Mar, the hostess is wonderful and very friendly. The front entrance welcome is not what it is in other hotels. Karla’s Sweet Fifteen Shooting * Special Events * XV Años – Sesión. Dreams Riviera Cancun. Here are a few things to be aware of:This is a small resort. I highly recommend having this done to commemorate your trip. The pools were lovely. Dear ooster74,It was a pleasure to be the host of such an important holiday, we are glad that you had a great honeymoon with Secrets Silversands.We are glad to read that you have enjoyed our staff’s attentive service and pool facilities. It is possible to walk out quite far into the ocean. We were treated like royalty by all. I am sure it was from sitting on the chair. I had a 90 minute stone massage. Book Secrets Silversands Riviera Cancun, Riviera Maya on Tripadvisor: See 13,199 traveller reviews, 14,073 photos, and cheap rates for Secrets Silversands Riviera Cancun, ranked #15 of 39 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. We are glad to know that you have found the views that characterize every suite of our resort as breathtaking. Secrets Silversands August 13, 2019 by Secrets Resorts. I got bitten multiple times by mosquitoes while out there. This worked perfectly for me but if you are looking for a loud and boisterous atmosphere, this is not the resort for you. We asked for a late check out and we were accommodated. Mar at the World Cafe brought a smile to our face every single time we saw her. Taxes and fees that are shown are estimates only. Everyone was so helpful during our stay.” This wasn’t a huge deal, but if it had happened when we were dressed for dinner in nicer clothes, I would not have been happy. Check out our new and improved places directory. If you need a magnifying makeup mirror to put your makeup on, bring one. Our room was gigantic, clean, comfortable and very well laid out. The last person that we want to thank is (and since we hardly if ever saw her) we never caught her name is the housekeeper for the Honeymoon Suite 3422, our room was always impeccably clean. Unlimited Connectivity is the perfect travel companion app that allows you to get the most out of your stay at Secrets® Resorts & Spas! No white sand beaches or blue water here. - See 13,202 traveler reviews, 13,346 candid photos, and great deals for Secrets Silversands Riviera Cancun at Tripadvisor. It was damp when he sat on it. More activities during the day would be nice. 52K likes. There were other perks as well, such as breakfast in bed and coupons for the resort amenities, alcohol upgrades, and priority on bigger rooms (we got a huge corner room with ocean views). This is a great resort to relax. ", followed by 207 people on Pinterest. The beach-water was a bit merky, not sure if because of the hurricanes in the area or is it just this way always. $500 later, I was able to go home. We never contacted him because we did not have any need (can’t imagine what anyone could need beyond what they provide here). It is hard to capture every wonderful aspect in a review, but, as I said at the outset, it is a resort that I highly recommend. 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